Terms

ORDER TIMELINE

Due to our remote/rural location, we mail packages on Mondays and Thursdays only. All packages ship via USPS via either first class or priority mail (depending on several factors such as weight, size, or value). If it is urgent that we ship on another day, contact us and we may be able to make an exception.

PRODUCT SIZE

All items have dimensions in the listing and/or a sizing method shown (IE: a coin for reference or the 1/2” grid that most slabs are shown with).

SHIPPING (USA & Canada at this time)

We use USPS for all packages.  For USA, all orders ship FREE. Other countries are FREE with 5 items or more ($8 if less items are purchased).  International packages will be mailed via First Class International.  Packages in the USA will be mailed using either first class or priority, depending on the weight, size, and/or value of the package.

RETURNS

Our return policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  Since every item we sell is completely unique and there are no two alike, exchanges are not applicable.  There is no return or exchange on gift cards.  Any item not in its original condition, is damaged or has been altered, for reasons not due to our error will receive only a partial refund.

To complete your return, we require a receipt or proof of purchase.  Email us for a RMA number and the return shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item $50 or more, you should strongly consider using a trackable shipping service and purchasing shipping insurance.  We can’t guarantee that we will receive your returned item.  All shipping companies do from time to time, lose or damage packages, and we cannot be responsible for those situations.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days from notification.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us.